Privacy policy

What this policy covers

This policy explains how Talkie collects and uses information when you use our mobile app, website, account, translation features, and subscriptions. If you do not agree with this policy, please do not use Talkie.

Information we collect

• Account and profile data: name, email address, sign-in provider, provider account identifier, preferred language, voice preference, nickname, onboarding status, and account dates.
• Translation content: text, voice recordings, images, and documents you submit, plus the translated text or audio we return.
• Usage data: counts of text, voice, and file translations; daily use; achievements; subscription status; and related timestamps.
• Purchase data: product, transaction, entitlement, renewal, and expiration information from Apple, Google, Stripe, and RevenueCat. Talkie does not receive your full payment-card number from these providers.
• Diagnostics: app version, device and operating-system details, crash information, and technical events needed to diagnose failures.
• Attribution and referral data: Apple AdServices attribution data, such as campaign, ad group, and keyword identifiers when available, and referral code, IP address, and timestamp when a referral link is used.

How we use information

• Authenticate your account and remember your preferences.
• Process translations and generate translated audio.
• Manage subscriptions, entitlements, renewals, and account messages.
• Measure feature use, reliability, referral performance, and Apple Ads results.
• Prevent abuse, secure the service, investigate errors, and meet legal obligations.

Service providers

We use service providers only for the functions described below:

• OpenAI, Google Gemini, and ElevenLabs process translation content, transcription requests, and translated audio.
• Apple, Google, Stripe, and RevenueCat process purchases and manage subscription status and entitlements. RevenueCat also receives the Apple AdServices attribution token on iOS.
• Neon, Railway, Upstash, and Cloudflare provide database, hosting, caching, networking, and security infrastructure.
• Sentry receives diagnostics used to investigate crashes and errors. Talkie has disabled Sentry's default personal-data collection and session replay.
• Resend delivers account and subscription emails.

These providers may process information in countries other than your own and under their applicable terms and privacy commitments. We may also disclose information when required by law, to protect people or the service, or as part of a business transfer. We do not sell personal information.

Apple Ads attribution

On iOS, Talkie uses Apple's AdServices framework and RevenueCat to determine whether an install came from an Apple Ads campaign and to measure subscription results. This standard attribution flow does not use the advertising identifier (IDFA), does not require App Tracking Transparency permission, and is not used to track you across apps or websites owned by other companies.

Storage and retention

Talkie does not intentionally save the text, voice, image, or document content of a translation in its application database. The content is sent to the providers needed to complete your request and may be retained by them or in temporary technical logs under their own retention rules.

We keep account, preference, usage, and achievement data while your account is active. When you delete your account, Talkie removes the account and data tied to it from its application database and deletes the corresponding RevenueCat customer record. We may retain records that are no longer linked to your account when reasonably necessary for accounting, fraud prevention, security, dispute resolution, or legal compliance.

Your choices and rights

• Update available profile preferences from your account.
• Delete your Talkie account from the account settings in the mobile app.
• Contact us to request access, correction, or deletion of applicable personal data.
• Manage or cancel an App Store or Google Play subscription in the store where you purchased it. Stripe subscriptions can be canceled from the Talkie web account. Deleting a Talkie account does not cancel a subscription with a payment provider.
• Talkie associates mobile subscription access with the email used to sign in. Signing out clears the local Talkie session. Sign in again with the same Talkie email. If an active App Store or Google Play subscription is not recognized, contact support for help restoring it.

Security

We use access controls, encrypted network connections, restricted server credentials, and provider security controls to protect information. No internet service can promise absolute security.

Children

Talkie is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided personal information to Talkie.

Changes to this policy

We may update this policy as Talkie changes. We will post the revised policy here and update the date above. We will provide additional notice when required by law.

Contact

Questions or privacy requests can be sent to support@talkie.pro.